E-Receipts Done Right: From Legal Proof to Customer Experience

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E-Receipts Done Right: From Legal Proof to Customer Experience

 

Digital receipts in EV charging are no longer just a “nice-to-have.” They serve simultaneously as a legal proof, a service touchpoint, and an efficiency lever. When implemented properly, they reduce support effort, improve the user experience, and build trust.

 

1. What an e‑receipt must deliver in the EV context

A digital receipt first and foremost fulfills a clear obligation: legally compliant proof. This includes:

  • Complete transaction data (date, time, location, charging point)
  • Energy charged (kWh) and pricing structure
  • Payment method and payment status
  • Provider and tax information (varying by country)

This becomes particularly complex in an international environment. Different fiscal requirements and e‑invoicing regulations must be taken into account. A cleanly structured, standardized dataset is the foundation here.

 

2. From obligation to experience: UX makes the difference

A receipt is often the last touchpoint of a charging session—and that’s exactly where potential lies:

  • QR code directly at the terminal or on the display → instant access without an app
  • Browser-based receipt → no registration required
  • Central receipt overview (portal) → easy retrieval at any time
  • Download options (PDF, email) → flexible use for private and business purposes

The goal: maximum accessibility with minimal effort for the user.

 

3. Less support, more efficiency

Many support requests revolve around lost or unclear receipts. A well-designed e‑receipt setup addresses this directly:

  • Users can retrieve their receipts independently
  • Less manual follow-up work for support teams
  • Clearly structured data reduces clarification requests

This not only saves costs but also improves the overall perception of the charging infrastructure.

 

4. Sustainability as an additional lever

Digital receipts replace thermal paper—a resource that is neither durable nor environmentally friendly. With high transaction volumes, the impact becomes tangible:

  • Reduced paper consumption
  • No chemically treated thermal paper
  • Lower maintenance effort (no paper rolls)

 

Conclusion

E‑receipts are not a by-product—they are part of the product experience.
Those who see them merely as a compliance requirement are leaving potential untapped.
Those who approach them strategically create real added value for users, operators, and support teams alike.

SIMPLY FLEXIBLE

Our solution is particularly flexible and supports both the direct integration of a terminal into a charging station and a decentralized kiosk for operating several charging stations. You can therefore design your charging park entirely according to your wishes. Our Direct Payment works independently of your charging station management system (CPMS) and allows you to integrate various charging station manufacturers into your portfolio, while you only need one payment software.

SIMPLY TRANSPARENT

Our software offers transparent prices and enables quick and easy integration. We think outside the box and therefore support numerous protocols. Direct contracts with acquirers mean there are no hidden costs for CPOs. This enables attractive pricing for the end user. The existing CPMS remains usable, even in the event of future changes. Our solution guarantees even more future security, as it can continue to be used in the event of a backend change.

SIMPLY LEGALLY COMPLIANT

Our payment solutions are legally compliant and take account of national tax laws - including AFIR, of course. Read more about AFIR here Our solutions are already being used successfully for charging parks in various countries. Thanks to our sister company RetailForce, we offer in-house expertise in tax-compliant document creation that has proven itself in practice. Our solution is internationally scalable and enables simple payment with innovative payment methods.

SIMPLY INDIVIDUAL

With more than two decades of experience, we are true payment experts. Our payment solution is already in daily use in many countries. This means that it is not only mature and proven, but also ready to use. During the payment process, your customers can use a QR code to transfer their receipt to their mobile phone.

SIMPLY PROVEN IN PRACTISE

With more than two decades of experience, we are true payment experts. Our payment solution is already in daily use in many countries. This means that it is not only mature and proven, but also ready to use. During the payment process, your customers can use a QR code to transfer their receipt to their mobile phone.